Legal
Refund Policy
Last updated: May 8, 2026
1. 30-day guarantee
If you're not satisfied with your purchase for any reason, contact us within 30 days and we'll issue a full refund — no questions asked.
2. How to request a refund
Email support@autoprovin.com with your order number and we'll process the refund within 5 business days.
3. Partial refunds
If you've purchased a multi-report pack and used some reports, we'll refund a prorated amount for unused reports.
4. Exceptions
Refunds are not available for reports that were successfully delivered and the information was found to be accurate (even if unwelcome).
5. Timing
Refunds appear on your original payment method within 5–10 business days depending on your bank.
6. Contact
Questions? Email support@autoprovin.com or write to us at: AutoProVin, Rudi-Dutschke-Straße 23, 10969 Berlin, Germany.